Lord's Tavern - London

I’m not one to write a bad review based on one bad experience but this is my exception. We had a wonderful tour of the cricket ground and decided to finish off the experience with a drink and lunch at the tavern. It was not busy at all. We ordered a drink from the bar then order our two mains for lunch. Time was not an issue as we are on holiday and the Lords experience was very positive. We ordered wine to compliment our lunch and that’s when it all went pear shape. My husband’s meal arrived then the waiter went to get his cutlery but when he didn’t bring me any cutlery I thought there might be a problem as why wouldn’t he bring cutlery for both meals, even if one was still to be delivered? This waiter had taken the order for both mains. I urged my husband to start before his meal got cold then eventually my husband went to the female bar attendant to query the lost meal. She left the bar to seek an answer. Our waiter came over eventually and tried to blame computer problems, but the restaurant was not crowded and he took the order for two meals so why wouldn’t he query the absence of one meal? I have to say the female bar attendant was the only one to show any concern. Our waiter was “lost in space” , the two supervisors? useless with one spending more time sitting down. Finally I noticed a person who I thought could be the manager, who was concerned about the lack of water bottles available none offered to us or the tables around us). He was removing dirty plates and showing some interesting in the customers by engaging with them. Something neither of the “lanyard “ people did. My husband spoke to him, cancelled my order, and did receive an apology and his meal was free. We were not after a free meal just a lunch to highlight our Lords experience. As previously stated it was not busy so that can’t be an excuse. The “lanyard” people were lazy, never interacted with customers, never queried if everything was alright and frankly “couldn’t be bothered”. Obviously they don’t know how to work the room. So disappointing.

This is an add on to the excellent tour of lords. The tavern was total chaos and it was not full. Our booking had been lost and as a result we were stuffed away in a corner. Staff thought once they realised who you are were friendly and attentive. Food good

Met friends for lunch as we were booked on the Lords Tour at 2pm. What a good decision. The staff were very friendly and the food was excellent, great value for money given this is central London. Well worth a visit.

Great food, friendly staff. I thoroughly recommend a visit to this establishment when visiting the cricket ground.

Very friendly and helpful staff, food was tasty and good value for money. Wasn’t a match day so nice and quiet. Would recommend.