Loch Lomond Arms - Luss

We stopped in on a rainy afternoon for some lunch in October of last year. We checked in and then were seated by the fireplace and brought menus. We opted for a burger for Morgan, and a steak and haggis pie for me, with sticky toffee pudding for dessert. Service was polite, and pretty quick. The only minor complaint we had was when Morgan ordered a whisky that he could clearly see on their bar, they had no clue what he was asking for. The food was phenomenal. The burger was really tasty and cooked well, and the steak and haggis pie...I could eat that every day of my life, it was that good. If you're in the area and looking for a good spot to enjoy some really tasty food, I highly recommend the Loch Lomond Arms. If we find ourselves back in Scotland, I will absolutely eat here again.

Stopped in for a drink and to look at having dinner. I asked for a glass of the driest white wine they had. The bartender told me they were all dry and suggested an Italian wine. I got that walked into the other room sat down, took a sip. It was super syrupy sweet. I went back to the bar and talked to the manager. I told him I couldn't drink it was really sweet I'd ask for something dry. He told me his wine buyer said it was a dry wine oh so sorry, then walked to the side of the bar and dumped it out. I assumed I'd be offered something else as it was clearly misrepresented. This was not the case and after going back and forth with the manager for 5 minutes where he informed me it was dry and e couldn't do anything about it. I kept asking him to taste it and he refused, then finally politely told me to basically f off. At this point I didn't have the wine, I didn't have a refund and I wasn't offered anything new. I'll be contesting the charge. The waiter had basically offered me something as a replacement before the manager showed up, and seemed a bit embarrassed by the whole thing. They certainly have a lot to learn about basic customer service!

Stayed in Luss for four nights. After having dinner here the first night we decided to dine here the other nights as well. Staff is friendly and helpful. There's plenty of tables but be sure to make a reservation, on weekend it's full. Menu has some really good options on it. And then there are daily specials. Inside it's a nice pub/restaurant. Very comfy and cosy. Our English Bulldog was welcome as well. Then they got a nice selection of drinks at the bar with lots of different and also local whisky. We very much enjoyed the Loch Lomond brand. Here's what we had: Pot of Mussels very nice and very fresh Cheese plate nice selection of scottish cheeses Haggis with sides the BEST haggis I've had so far; fantastic 1/2 dozen Oysters amazingly great oyster; really a must order homemade terrine very enjoyable, but not the best starter on the menu Sunday Roast set menu (once with ham, once with lamb) quite good, but the meat a bit dry Haggis balls my favorite starter, could eat these all day every day Cured salmon sadly not that great Steak Pie a good choice; hot, crispy and creamy Burger and fries a very nice, fresh burger; good quality meat Fish'n'Chips very nicely done, fresh and crispy...and stays crispy to the end All in all they got a really good menu. What's standing out seafood wise are the amazing oysters and wonderful mussels. Meat wise it's definitely the delicious Haggis as a starter or main. Equally great. Surely a place to come back to one day. We enjoyed it.

Hi just been to the hotel for Christmas lunch it was fantastic friendly staff and management see you all again next year 10/10

Just has Christmas dinner and it was perfect. Polite friendly staff??