Pizza Hut - Madison

Very poor customer service! I've order from this store several times, as you can see on my profile, they deliver and always call me because this is a business, this time I placed my order at 11:17am I received a text message at 11:32am saying my order is out for delivery. I called at 11:55AM checking on my order and the lady stated they called a disconnected line, how when I got a text message about my order?? I asked if they could bring it back out here she placed me on hold to see, a male got on the phone and said that it will be an additional 25-30 minutes, I said ok and asked him if my food will be fresh and he yelled and said that my food is in a warmer and I can come pick it up myself I said dont worry about it hung up the phone. This was not professional at all very disappointed at how this was handled.

This place is a joke. Poor management and really rude workers. Sald bar looks like the food had been out for days and was not stocked.I asked for some cheese and was told they didn't have any.We wanted deep dish and was told were out!!Really....Will not be eating there ever again.

I will NEVER order pizza from this location again! I placed an order for the valentine heart shape pizza with wings... When my food arrived it was cold.. I called the store back and spoke with a manager name Rick. First off he is very rude! He says that tht in order for me to get a replacement I have to return the food and he will remake my order or get 50% off my next order? I spent $40 bucks on a cold, dry pizza and I got greasy, cold wings? If I?m nicely asking to get my order fixed it shouldn?t be that difficult! Rick need to learn how to be a respectful manager and not only learn how to talk to people but learn how to take ownership! They will not get my business again!

Pizza Hut in general has really gone down hill over the years. Their pizza used to be decent quality, a step above the normal fast food pizza. These days there is nothing special about it over your other fast food pizza choices. The food isn't bad, it's taste fine, but compared to the Pizza Hut of old it might as well be a different restaurant. This particular location does everything fine and well as to normal Pizza Hut standards.

Very poor customer service! I have ordered several times from this store as you can see on my profile, they deliver and always call me because this is a business, this time I have my order at 11:17 I received a text message at 11:32am saying my order is for delivery. I called to check my order at 11:55 and the lady said she called a separate line, how if I got an SMS about my order?? I asked if she could bring it back here she could see me in the handle, a man came on the phone and said that it will be an additional 25-30 minutes, I said ok and asked him if my food will be fresh and he screamed and said that my food is in a warmer and I can get it myself I said don't worry, it's on the phone. That was not professional at all, very disappointed at how this was handled.