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Feedback gevenHeard a lot of great things about this places so I decided to check it out. The service was great in the beginning but then fizzled out towards the middle/ending. Bread was warm and delicious (appetizers) and the cheese fries and spinach dip were to die for. I had the filet mignon kabob (medium) and it was so chewy, what made it alright at best was the sweet sauce and the grilled vegetables. The deserts were a disappointment. We got the Apple bread pudding that wasn't even warm, and they provided an extremely small scoop of ice cream. Same with the chocolate chip cookie with ice cream. I give it a 2 because of the appetizers. I don't see myself coming back here unless if it's for happy hour.
So I ordered a take out. 6oz steak sandwich special with two sides. I asked for a a ramekin of horseradish instead of steak sauce and a ramekin of jalapeño peppers. The take out person charged me for both. I asked why he said the manager said to charge for anything extra. The problem I have is if I were to dine in the server would automatically give me anything I asked for for no up charge. Extra break, extra dressing, napkins, another soda. You get the point. In the meantime running the server in and out of the kitchen at the guest request. I'm Ordering a take out which I always tip. Now I get to take my food home and serve myself. Wtf makes no sense. You all just lost a valued customer and now I have to choose outback, long horn, or Texas Roadhouse. WOW You all need to go back and think about trying to keep your customers instead of nickel and dimming. You lose in the long run
Very disappointing. Our lunch group of 6 went often during the Pandemic and always had a great meal. Tonight, we went for dinner. The 1st table we were seated at was very wobbly, more than just needing a coaster to level. Changed tables and the 2nd table was so sicky, the napkins stuck. The table was washed in front of us, did not resolve the issue. Table needs to be resurfaced. One at a time we were served. I was the 1st to order. I did not get my salad until everyone else had almost finished their dinner. I told the waiter to cancel the rest of my order, as I did not want to wait for my entree. He offered to bag it to go. Upon receipt of the bagged order, it was wrong. I was charged full price for my meal! We called for the manager and his excuse was the waiter was new. He did give me half off my bill. Why didn't the waiter have someone shadowing him to train him? When I got up to leave the floor was so wet under my seat, not from us spilling, I needed to find a mat to wipe my feet to avoid slipping. Never going back.
This review is for dinner on 7/31/2022. If there was an option for zero stars it would be more accurate. Usually have a good experience at this restaurant but this particular visit was horrible enough for us to never return. At 7:00 p.m. the manager came over to tell my husband that they were out of the pork chops he ordered and offered him another entree selection. Not only did they charge him for the replacement entree, they also charged him for the side salad that came with the original entree that he ordered. The manager brought my meal that included a baked potato and proudly announced that I got the last one. I replied that I could tell because it was hard and cold. She offered a replacement side of loaded mashed potatoes and it arrived cold. Server forgot the bread after we asked for it and when we mentioned this to the manager and the whole awful experience she fained shock and offered us bread to take home. Too many options in the area to choose this restaurant. Horrible experience!!
First the bad: New York Strip was so tough I could barely cut through it, let alone chew it. It ended up in my napkin, and I had others at our table try it- ended up in their napkin, too. I got mashed potatoes as a side, and they're in theory hard to mess up... they're sweet. It was a surprise to me. Not a fan, and salt and pepper didn't mask it. I asked for no blue cheese on the wedge salad, alas, there was bleu cheese. No biggy if that was the only issue, but nothing went right with my meal. The good: The waiter was ok. The rolls were great!