Cafe Rio Mexican Grill

The Barbacoa deserves 5 stars. But you really need to know pay attention how you order your food. My nachos had cheese only on the top 25% of the chips. The others were plain. I should have asked them to take out the impressive amount of chips they put in layer them with cheese. if you don't know what yo ask for, like myself first time used to going to Mexican restaurants were the nachos come filled with everything. I only realized half way in when I was faced with nothing but plain chips that I didn't ask them to add beans they didn't offer. It also doesn't come with Guacamole extra pay. Don't do it. One of the worst I ever had. Or souer cream. Also extra for the tiniest container. The pico the Gallo was super fresh so where the chips. The service was super welcoming friendly. But, you need to know what to ask for. It's not up to the employees discretion to pile your order with ingredients you didn't ask for. I ended up paying 20$. I will choose nachos at ANY authentic Mexican Restaurant over this.

I got the specialty chicken barbacoa? And it was overly sweet, as if it was candied. Hardly any dimension of flavor. The only reason I went was to get some guacamole but the guacamole was not fresh at all, most of it was already brown. Won't be coming back.

This place is usually my go to favorite spot. The nachos are my favorite. Today I came in and noticed there was some new staff, cool. The two younger guys working the front were so rude and unprofessional. I asked for the medium green salsa, he informs me that it?s extra but proceeds to give me the wrong one and I told him I didn?t ask for that. He tells me it doesn?t really matter they?re basically the same? then on my nachos I asked for extra meat, I only get one scoop. I?m paying extra for all of this and to not get it and receive attitudes when I question it is crazy. This is the first time I?ve ever had a bad experience with them in all the time I?ve been going.

Some of your workers NEED lesson in food preparation and handling!!! They seem kinda rude and impatient too!! They dont even know the right way to prepare flour tortillas and to keep their customer 's order warm ! I Went in to buy the 2 for .99 cents 6 flour tortillas fir snack and one of the girls behind the counter just dumps it into the round foil tin pans opened and just passes it down like they didnt care!!! They used tin pan where they usually prepare the burritos and tacos in, instead of rolling my 2 tortillas into a foil which I thought they usually do so it can keep it warm!! And I was taking it to go too! But WHEN a customer in front of me also ordered the same 2 flour tortillas aside from his Taco order, the person behind the counter wrapped his flour tortilla in foil and HIS order was for DINE IN!! If you are really are a Mexican descent then you should know the right way to keep tortillas warm by wrapping them in foil whenever customers buy it, and NOT dump it into those foil pans in open air where it will get cold quickly by the time we pay for it!! Learn to do your jobs the right way! It doesn 't take brain surgery!!!

My family and I went to the Rio in West Hills and were treated so kindly by all the staff. We had such a pleasant experience I could not stop thanking the staff for the kindness and patience with us. I can?t wait to go back. The food was excellent as well but it was the staff that made it over the top. Please pass this on to the staff because they deserve the accolades . I could not stop talking about our GREAT experience. Thank you for having such wonderful working with you. Thank you thank you thank you ????