New Dynasty - Milpitas

Downgrade food quality, poor service and getting emotional refusal acceptance of complaints.

I’ve been coming here 10+ years. The shredded pork in sautéed shredded pork and Chinese mustard green was dry the last time I ordered. When I came in today, I asked the senior cashier politely, “would you please tell the chef, the shredded pork was dry last time, what happened?” He replied rudely, “it’s none of my business, how can I tell chef what to do? We have a new chef.” I was shocked! I wanted to give them feedback, and hope they can get better. Since the chef had changed, it seems like the quality of the food is not as good. Guess I won’t be back anytime soon.

Very disappointed ?‍?This used to be my canteen. I often bought lunch boxes.Tastes homely but okayBut the last two times, salt and pepper pork ribsOne Kung Pao ChickenThe meat is so smelly that even the thick oil and red sauce can't cover it up. It's delicious as soon as it enters your mouth.I don’t know if the boss has changed or the purchaser has changed.Really too badAs a regular customer, it’s so sad.Won't go again

Two service staff, one woman and one man, extremely bad attitude. This happens every time I been there. Today, even worse. I nicely request for picking one of the item, they yelled at me saying it’s hard to get. But I can tell and I can see by my eye, it is really easy to get. If costumers are not allowed to pick, please let me know, I’m good with it. why are you shouting at me? After i yelled back, that man pick the one I want, but throw it on the weighing scale with very loud sound. Your service is really inferior.

Everything is good and cheap, but since last year I have been noticing that the taste of stir-fried dishes is very different from before. It is not the familiar taste before. Many dishes have a strange taste. The meat I order often tastes sour and smelly. I was sure it was spoiled but I put vinegar to cover it up. I hope it can be restored to the previous level without changing chefs all the time. The waiters are pretty good and they are always very enthusiastic.