Maple Leaf Lounge (international)

Replace checkin staff (especially the bold headed arrogant guy in a mask named Charles) and it will be an OK lounge.Terrible first impression topped off with below average cleanliness and untrained staff.Quick tip to management staff talking out loud next to the buffet bar that dishwashers aren’t working and they COULDNT properly clean the cutlery is not just a turn off. It questions management competency to run the place.Air Canada lounge operations team this is particular lounge is a shame. There’s Air Canada Cafe in the same airport that is 10000x better. Please do necessary changes to make international lounge on par with the rest.

Terrible customer service. There are always so many people, so if you’re coming here to chill, don’t do it. The lady near the buffet was so rude for no reason. All I asked her was do you guys have any chips or snacks for kids? And she responded in a very rude tone, “no, we don’t have that kind of stuff here”. They also had very limited options, and everything was almost completely gone. It was ridiculous. What’s the point of even being in a lounge?

Absolutely horrible experience here. Extremely rude and unprofessional front desk staff. Zero accommodation was made for my 92 year old grandfather who was traveling business class and had the access of this lounge included in his absolutely RIDICULOUS price. He was unable to access the lounge as he was wheelchair bound and wanted one of us to accompany him and the front desk completely refused. Zero compassion, Zero customer service. They wanted us to pay 60$ if we wanted to help my grandpa. Absolutely shameful. It's not the matter of money but of principle.We ended up using another lounge at the airport which my brother had access to. He was able to take my grandpa as a guest with him to that other lounge with Zero problems.As a Canadian, I am ashamed that Air Canada represents us.Absolutely disgusting start to our vacation. Do better.

Well worth the cost. Coffee, latte, tea, hot food, fruit, etc. Very comfortable chairs and outlets to plug your devices in.

Decent food. Self-serve bar with a nice selection. Be advised This lounge closes at 23:30; however, food alcohol begins being closed down from 22:30 onwards! Many-a-folks were thrown off by this.Try the chocolate cookies with white morsels. Delish!