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Feedback gevenI had a hospital appointment at Scunthorpe around 1.20pm so we decided that rather than messing around we would have lunch out, not something we normally do on a Sunday. We decided that the closest location was the Royal so we decided to go there. We were there fie noon only to find the doors still locked, and just as we were ready to leave, the manager Zane came out, apologised profusely explained there had been a leak from one of the bathrooms that it had caused part of the ceiling to come down. He had clearly been busy cordoning off that area of the dining space and cleaning up. We were quickly seated in another area and ordered our food drinks, which considering this was a Sunday lunchtime costing under £25 for 2 meals 2 drinks was a great price. Our meals were served within 15 minutes were well cooked, hot very tasty, the lady cooking (I believe was called Jo) had cooked everything perfectly. The manager was very attentive throughout our visit, making us feel very welcome, like long lost friends rather than customers. We will definitely be back.
The food and drinks are very affordable. The menu offers exciting twists on American cuisine. While not gourmet, the dishes are hearty, enjoyable, and delicious. The staff is very friendly and accommodating, especially with our large party that included children. We also stayed at the hotel upstairs, which was also reasonably priced. The accommodations are basic but met all of our needs.
It's a chain pub yes! However for a member of staff to complain saying it will take him about 30mins to make 20 Jagerbombs as an order is shocking. If you can't handle working in the hospitality industry then don't! Not only that the attitude of staff members to customers is quite poor and treat the customer with no respect or dignity! Please teach your staff in some lessons of how the customer is right...
My husband and I went to this restaurant for lunch today while shopping and running errands in Scunthorpe. I am baffled as to why this place is not packed, as the staff is fantastic and the manager, Zane, goes above and beyond to assist. The food is delicious and reasonably priced, making it some of the best pub food I have ever had in Scunthorpe. Highly recommend!
This restaurant is awful. We waited over an hour for our breakfast instead of the promised 15 minutes. The staff is rude and unfriendly. When the breakfast finally arrived, we discovered that the bread and sausages were missing. The waitress brought the bread 5 minutes later, but we never received the sausages.