Dixy Chicken - North Tyneside

I ordered a delivery about 10:15pm tonight. Delivery was just after 11pm. Fine with that. Thought I'd give the place a try as its local and I love chicken. What a nightmare! Delivery came on time, happy with that, part of my order they didn't have so replaced with a different item. Still happy. Took it in to the kitchen and opened it. Turned it on to a plate and it was cold. I mean I would be scared to eat it. I used a probe to test it and yeah I was right. I phoned them and told them about it and they did not care. They were closing and it was the end of the night. I asked for a refund and they refused saying because I had took the delivery I had basically forfeited my rights. I offered to walk there, I live 5 minutes away, and bring it back and show them how bad it was. I told them to pick it back up and take it away and give me a refund. 10 minutes later I had a call saying somebody was on there way. I got my money back but not delivery fee. But its not the drivers fault. I feel sorry for them when thy deliver rubbish food and have to deal with it sometimes. I am including pictures to show how bad it was. If you want rubbish chicken and maybe end up ill then try here. This place needs to be closed down. Worst place I have ever been in anywhere

When it first opened and a year or 2 afterwards it really was nice and I probably visited about 3-4 times a week. Unfortunately I just wouldn't visit the place now. It's as if the chicken pieces have become a lot smaller with less chicken in the strips and meals and more batter than anything, along with this the prices have also went up so it just doesn't add up. Also I remember one time they asked me if I wanted to sit in, as I always did I said yes, about 5 minutes into my meal they said I must leave with my food because they had to lock the shop so they could pray. I totally respect their religion without a doubt and reasons for having to do so, but was rather upset as I wouldn't have sat in if they had just told me this was going to happen. (I made a large order with my friend). I had to put all of my food in a bag which included beans, gravy etc and was just so unnecessary. By time I got home it was cold and horrible and just had to throw it in the bin. Disappointed, wouldn't go back as it's as though it's a different place all together.

Food was ok but not great. Good sized portions. Burger bun was very soggy due to lettuce, mayo and heat. Chilli bites and mozzeralla sticks were very nice. Delivered late and driver did not even smile and didn't even say one word to me which I found very rude. Not sure if I'll order from here again.

Dixy Chicken wouldn't be on the top of my list of takeaways to visit, now I know why. The staff are rude and swear at each other, the place is dirty on the seats , behind the desk where the food is being cooked and on the floor. It is cheap but I wouldn't return to waste my money.

It is clear that hygiene is not in their priorities what so ever and that’s the part of the shop that is customer facing I dread to think what the kitchen or food storage area is like. 4 members of staff stood around talking while the floor and every table are an absolute mess! Not to mention how stale and hard the chicken tasted. The chips were good, perhaps they should just do chips.... never again!