Panera Bread - Norwalk

Very rude and racist employees at this Norwalk site. Were rushed to the counter when ordering and also served COLD MAC by an employee called Crystal. Very regrettable because I love Panera, but terrible experience.

Always a great fast food experience. My favorite fast food place. Customers too are always happy there.

This is my place for soups, is definitely on my top 5 for delicious and nutritious soups. This Panera definitely perfect for any time of day, breakfast, lunch, snack or dinner. I usually get the soup on a bread dish, and my favorite is Broccoli cheddar soup. Your sandwiches and flatbread pizzas are also great! If you get a bagel, try the walnut cream cheese, Yum! Customer service is great and very fast with the order. There are many seats, but I would not recommend it for meetings, it could be loud with so many people around. There's a lot of parking.

I?ve always had a good experience every time I visit this Panera Bread Location. Front and back end staff are efficient and friendly. The location is nice and clean. The food was tasty, and all the salad ingredients tasted fresh.  Prices are affordable too. I will be back!

OK, let me preface this by saying it's not about the Chips So I don't go there often and the last time I was actually here was probably over a year ago. But I took my 83 yr old mother to shop at Walmart and she wanted soup in a bread bowl. So I order the soups 2 in bread bowls and a bottle of water. Last time I was there you would get chips for each soup so when they gave me the soups with only one bag of chips I asked for the other bag thinking they just forgot to put it on the plate. The girl behind the counter proceeds to hand me the bag and say you only get one bag of chips per order. So I say oh ok then you can take the chips back no big deal however, she insist I take the bag of chips and follows it with well you purchased 2 bowls so you only get one bag, just so you know in the future... so I say.. oh is there a special going on or something? Now I asked the question because I wanted to be clear so that next time I order I could figure out how to order so that everyone whose eating get's their chips because if not my mother will spend 90 of the time worried that no everyone got the same thing. (It's a 1940's starvation life mentality that she can't let go of). So Cool no big deal if it's just one bag but if I ordered a special inadvertently then next time I'll know that I need to order a different way. However, the response I got was.. YOU HAVE A GOOD DAY MAMA and she basically turned away from me while rolling her eyes. OK, so it took every cell of my being and the fact that I had my mother with me not to rip this kid a new one. The temptation to say.. HEY! Nice Customer Service! HOWEVER, I'm asking you a question so that the next time I'm forced to come into this God Forsaken Hole I can order correctly so that the old lady whose sitting in a chair waiting for her meal doesn't get upset over the fact that she thinks our fat behinds are dying of starvation! The customer service at this Panera's needs to be upped by 100 not to mention the fact that 99.9 of the time they get your order wrong. Unfortunately, for my mom there will not be any future repeat trips to this place. I can deal with them getting the order wrong but unless they are paying my bills or keeping me in the fashion I would like to be kept they better reel in their snot attitudes. So that is the nail on the Panera coffin for us.