Whataburger - Niceville

I haven't been out to eat since my husband's death. They had a hamburger I was interested in trying, and I had a coupon for it. I decided to go to the restroom first, and my first impression of the place and cleanliness of it started there. It was disgusting. I cringed. I didn't want to touch anything, and after you washed your hands you had to touch everything. Needless to say, my first impression wasn't a good one. Before I continue, let me say I don't have a problem hiring handicapped people. I think it is a great thing. My problem is putting someone that can't speak well, isn't friendly, basically shoves a cup in my face, is not one to put at the counter. For someone hearing impaired, it was frustrating. I got the chili cheeseburger, large fries and med drink. I asked for the fries to be fresh and well done. When I got my meal, it appeared the fries were what I asked for, but when I started eating them, I could tell they were old fries that had been put down again. When I got to the hamburger, I took one bite and I had to wrap it back up. It had been rewarmed. There was not any kind of sauce, or anything on the bottom bun so that made it even drier. You could tell the beans had been rewarmed. I had to douse it with mayo, mustard and catsup to be able to eat half of it. The place has gone downhill big time since my husband and I frequented it. We liked it better than the competition down the street. Even the customer base is different. I took the plunge to go out to relax and destress. I was so disappointed. The place just felt unclean. Oh, I also saw a kitchen employee go out to his car two or three times, and never once did he wash his hands before returning to the kitchen.

We love this place. Great food and friendly people.

It was ok but once we were doing click and collect and we were waiting outside for 20 minutes, so we understandably went inside and asked where our food was, which was when they told us they threw it away because they thought we had left. And they told us they couldn’t give us a refund because we didn’t turn up, even though our name wasn’t even called in the first place. So we ordered again and the cold was cold.

Excessive wait time at drive through. I have been eating here since it opened. The food is still good but the service sucks.

Food was good. Service was okay .they looked miserable when taking our order but wouldn't let that stop me from ordering me some good burgers