The Dining Room At The Victoria

Went on the 12th April 2019 for special birthday celebration, the food was not up to our expectations, the chicken madras included boiled chicken very watery sauce and popodoms greasy, steak was substandard and very sparse chips and veg, the soup was weak, the pizza was just put on a plate and was underdone. Was kept waiting for 20 mins for dessert and when I asked the waitress she said it would be another 15 mins?? I asked for the bill as we were very frustrated at this point. Becky the waitress was very apologetic for the food we were presented with and stated that other customers were also complaining. She said that there was no Head Chef and that she was being asked on how to cook and prepare the food!! The waitresses were extremely helpful and working hard but I noticed one lady in particular crying. Please note that the Victoria is welcoming from the onset, but there was also a bad smell in the toilets and the area where we sat in was right next to where the food was being prepared and the glass partition was in need of cleaning. We were compensated by omitting the drinks bill. I hope these faults are quickly resolved so we can visit again.

We had a nice lasagna meal here which we thoroughly enjoyed on a Sunday evening. The restaurant was empty apart from us, so it lacked a bit of atmosphere and then closed a little later at 8pm. However service was good and attentive.

Great choice for breakfast and evening meal was very good. Staff were so friendly with local Lancashire accents!

I don’t know where to start Four adults for a family meal. My daughter ordered pizza which they didn’t have! No pizzas ! My burger was ok but nothing great. Pasta was like a frozen £1 meal. Sweet potato fry’s was not cooked inside. Also fish and chips was ordered, the frozen piece of fish, which was NOT cooked in the thicker end. Absolutely disgusting. They also had no vanilla ice cream. Staff was very unatentive . We also heard a member of kitchen staff say ‘f that’ What a complete disappointment.

We stayed at the hotel recently for a large family party. We all had the three caurse Sunday lunch. It was a bit disappointing as the beef was overcooked and dry, hardly any veg and two tiny roast potatoes. The starter and desert were ok but it was definitely not worth the money. Breakfast on Sunday morning was nice when we eventually got it. You order the hot breakfast, the drinks, toast etc is self service and they had run out of most things including juice, glasses, milk, bread etc. They need to employ more staff at busy times