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Feedback gevenWorst Service I've ever experienced! Not crowded and many servers, but... no service. Drinks empty, appetizers stacked high, no food for literally 45 minutes, no waiter in sight! The manager needed 10 minutes to get to the table. Answer? I'll give you a free dessert. How offensive! There for over an hour and NIE received our food or an explanation. When will managers learn... we are not looking for free food.... we are looking for great food and even better service. A free dessert still has my opinion to change terrible service!!
We booked a party of 45 for a football tournament and there a little early. They sat outside and we explained that the girls needed AC to move us inward. Then the team could not get out of the tournament because the traffic was so bad, so it ended with only 10 of us. The manager Sean was so flexible, understanding and even bought us a beer! They were also very efficient and friendly. I recommend the green turtle in Olney!!
Huge hype on the crab diver, but maybe a piece of crab in the whole dip, it was very deceptive. I tried to pull the smoked BBQ pork that was so good. I highly recommend it. The server was so friendly and well listened. I was with a group of friends. They shaved around the perpetrators. That was a hit and the funnel cake fries. Wherewww could not believe the IPA options too!! I would give an assessment of 5 if the crab dive had more crabs. It was creamy with lots of cheese with pretzel sticks, so that was nice. Altogether pretty good his for 3 years since I had the food.
We loved to come here, found it always child-friendly and nice staff and good food. And we like to support our local GT. The food was good last night, but I must agree with other negative critics, something changed. The service was always slow here, but I think it got worse. I had to get up from the table to ask for something twice, and these were basic things, not special requests (tartersauce for fish fairy and cheque). We've waited so long for everything. The server is never past our table to see if we needed anything else, we couldn't get their attention at all. We are not high maintenance work, but that was also rough for us.
Terrible. That 's really the only way to sum up our recent experience. Slow service, food took forever, waitress had zero personality- like you took a sedative and were having a bad day on top of that. We were one of 4 tables in the entire restaurant, yet she continuously disappeared throughout our meal. She seemed to have no intention of taking our order after dropping our drinks, so after sitting there with our menus aside patiently waiting for her to come by, we waved her down and let her know we were ready to order. We ordered mozzarella sticks to start and received literally a teaspoon or so of marinara. We asked the waitress for more- when she finally happened to pass near our table. 8 or so minutes later we had to flag her down as she had no intention of stopping by or even making eye contact with us. Our son needed a refill on his water by this time and we asked for one, letting her know that we also no longer needed the marinara as the mozzarella sticks were long gone. She just said, okay , no apology or oops, I forgot. We then waited what seemed like an eternity for our entrees and when they arrived we asked for ketchup and blue cheese. Again- 10 or so minutes go by and our waitress is no where to be seen. We end up asking a man (possibly the manager), and he finally brings the condiments. The food was decent enough and we finally got the check and we 're ready to get out of there. I noticed that I was charged $6.99 for a side of chili instead of $2.00 which is the upcharge to sub it in as your side. I notified the waitress and she brought back the check, having taken off $1.85 instead of the correct amount of $4.99. I then asked to speak to a manager. I asked him to fix the check and also told him of the completely disappointing experience we just had. He responded that he became the manager there about 2 months ago, and that he tries to instill in his servers that customer service and attentiveness are key. So.... I guess that was supposed to be some sort of apology for the horrible experience. Definitely will not be coming back.