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Feedback gevenI been to Charleys from the West coast/ Pacific to Florida. In the west most Charleys are mainly on miltary bases so when I saw it in Orlando its all over thought it was kool. The Waterford one is good. This location Colonial is one of the best all around. Hot, fast, and for the sandwiches the most meat really worth it. That is why high ratings for fast food style philly. Eduardo older gentleman at register (i think thats his name) supervisor (or should be) was reallycustomer friendly did great job. Well be back in future. Thanks to him staff.
This review is not about the cheesesteaks because I was born and raised in Philly so my opinion would be biased. My husband and I went here for the first time tonight. The woman who took our order was nice and she asked us for here or to go and I said to go. We waited about 15 minutes for our order and she gave it to us on a tray instead of to go containers. My husband told her it was to go and she apologized. My husband offered to bag it himself if she gave him the containersand she said she would take care of it. The woman who was cooking had an attitude because the other woman was bagging our order and told her to leave it and help the customer at the register. The cook then bagged up the customer's orderafter us and gave him his order. Our food sat there another five minutes until she decided that she wanted to bag it up for us. Customer service here was not the best and makes me not want to go back.
Long wait times, used up my lunch hour waiting on food. Paid extra for the old school philly, got back to the job and had no cheese wiz which is the whole idea of the sandwich.
The PHILLY CHEESESTEAK was delicious as always! It just makes you say "yum"! The CHOCOLATE CHUNK COOKIE is named"Sandys Amazing" cookies. They truly are AMAZING and addicting!
The chicken teriyaki sandwich was a total mess. So much sauce that it made the sandwich almost slippery idk. Better to buy it at the place and eat it as soon as they make it.