Chick-fil-a - Pell City

There was a very polite and kind young guy working in the drive through window. The food was hot and fresh. They are typically very good about cross contamination for allergiesDietary restrictions: Gluten free options that are cooked in separate oil.

Ordered our food at the drive thru and when we reached the location where the food was handed out we noticed our drinks were half full. We told the young lady about it and showed her and she told us that they cannot take the drinks back but she would get us a small coke without ice to fill our cups. We told her that was fine but the other young lady at the window told us that if we wanted our cups full then we would have to buy 2 more drinks because it was policy not to fill a customers drink if it was not full. I told her we purchased large drinks and didn't receive but half the cup she said sorry and walked off. I hope this is just an isolated incident and not the future of Chick-fil-A.

Drive thru worker told a customer thar I was mentally and physically abusive, I found out bc he shot me a bird and told me what she said. I went in and talked to the franchise owner and he pretty much said I didn’t have to come back to eat there, nothing was done to employee. Sad this is a Christian based food chain

The girl who took my order was chewing g gum, hair hanging g in her face. I ordered a 8 piece chicken nugget meal, I got a 30 piece( which I paid for). Asked for sauce, got that mixed up. A grilled chicken sandwich meal, the bun fell apart. They were busy, not bombarded. I didnt realize about the price until i sat down, my granddaughter was ready to go play. Didn't address the issue with staff, difnt feel like it would go anywhere. Attentiveness wasn't on anyone's mind. Do better

Was picking up a customer order I was door dashing as I was standing there looking confident not one cashier, Manger , assistant manager at lunch there was ALOT of workers there and when I told the cashier I was there to pick up a door dash order her reply was ok and started wiping down table 's off I was very disappointed in the way I was treated there Chick-fil-A in Pell City, AL ?