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Feedback gevenEverything that could go wrong -did! We arrived and were greeted by our waiter telling us to wait while he was tapping at the computer. This went on for a few mins. He showed us to a table with very dirty condiments and wilting flowers. It was also next to very hot radiator. We asked to move near the window. It took 10-15 minutes at least to have order taken then further 5-10 mins to get drinks. After 45 mins I enquired where our starters were -waiter apologised that order hadn’t gone through system. About 15 mins later we got our order-my soup was luke warm and a skin had formed. I ate it as was v hungry. The main courses had to be sent back as they were lukewarm. When they returned the sauce was a different colour and my pork steak had reduced in size by about two thirds! Discovered that a member of staff had not turned up so the pot cleaner was acting as a waiter. This does not excuse very average food in mediocre surroundings. Not what is expected at a four star hotel. Probably the worst meal I have eaten at a restaurant for the past 5 years. Avoid .
My partner and I ate here on Saturday night as we were staying at Orton Hall. A very unfortunate decision sadly. We ordered chicken wings to share followed by a Tempura lemon and basil cod for myself and a beefburger for my partner. After 40 minutes our starter hadn 't arrived so I informed the waiter. A few minutes later our starter arrived with our mains. Not the point of a starter! Both our mains were £16.95. Which we wouldn 't mind if the quality had been good but it was honestly the worst meal either of us have ever eaten. My partner 's burger was a pathetic small grey patty with a bit of salad in a cheap bread roll. Accompanying this was a handful of frozen chips. No other garnish. I chose the cod which looked and tasted like something out of the freezer section of a cheap supermarket. The chips were so salty I couldn 't eat them. I was also given a teaspoon of peas. Both our meals were terrible and if we hadn 't been so hungry we wouldn 't have eaten them at all. We politely gave our very pleasant waiter our feedback and he took the 'starter ' off the bill. If you are thinking of visiting this pub, I would advise you to have a drink only and go somewhere else for a meal. It was quite shocking. It 's not even a pleasant place to sit! It is very dated with cheap furniture and in the restaurant the lights were way too bright. The outside area is unkempt and really needs some tlc.
I visited this restaurant 4 years ago and was very unimpressed with the food quality. Unfortunately, my recent experience was even worse. The pizzas were clearly frozen and poorly cooked, while the burgers were burnt to a crisp. I believe we were served from the overpriced bar menu. The salads were uninspiring and unappetizing. I have given this place two chances now, but I will not be returning. The restaurant was busy, so I assume there was a different menu and chef on duty.
Fast and professional service. Lovely and friendly staff. The chief(s) are doing an excellent job with the taste and presentation of the food. My partner, child and I we’re very happy and left felling very full..... We felt welcomed and appreciated. The waiters had a friendly attitude with everyone they interact with; they will also be attentive while taking orders and anticipate customer needs before being asked. Thank you- you made are evening!!! With a short return to the hotel. Room 242 P.S: I would have loved my favourite apply crumble on the desert menu
Lovely food with good size portions. A huge thanks to Robbie Jo the chef for meeting our dietary requirements…I thoroughly enjoyed my pasta. Staff are very friendly and helpful. All the staff are very friendly and helpful