Papa John's - Peterborough

We absolutely love Papa John's! Their pizza is incredibly cheesy and delicious! We highly recommend trying it out. The staff are always friendly and welcoming, and there is plenty of parking available. We usually opt for pick-up or delivery, as dining in is not really an option.

I had never been to Papa John's before, so I decided to go in store and order a slice. However, I was informed that they do not sell slices and was met with a blank stare. I ended up picking up a menu and discovering that you have to order a whole pizza. I decided to take advantage of the half price pizza offer and ordered a small cheese pizza for $9. After waiting for 20 minutes, I asked for my order and was told it would be $9. I requested my discount and was told that the price already included it. I argued that there was no way a small pizza should cost $16 and mentioned that I did not order premium cheese. The manager, Samantha, seemed uninterested and when I asked about the price of premium cheese, she did not seem to know. Ultimately, I left without receiving my pizza as nobody seemed to care about the situation. This was hands down the worst customer service experience I have ever had.

I placed an order online at 3:30 on a Saturday for pick up at 5pm, but had trouble finding the option for a future order. I called the Water St store and was told they couldn't accommodate my request for a 2 for 1 special pizza with different toppings on each side. I eventually figured out how to place my order for 4pm online and picked it up at 5pm, as my family eats dinner early due to having young children. The staff seemed clueless about certain menu options and my order wasn't ready until 5:06, despite giving them an hour's notice. The pizza itself was disappointing, with a soggy crust, overly sweet sauce, and sparse toppings. I complained via email and was offered a free side with my next order by the District Manager, but I don't see a reason to return based on the poor quality, service, and overall experience. The in-store prices also didn't match what I was quoted online.Overall, it was a terrible experience and I wouldn't recommend this restaurant.

Pizza Love the stuff No matter where i travel, i always seem to find Pizza Well in Peterborough it was no differnt.

This review is for the Papa John's on Water StWe ordered pizza online and got our confirmation at 7:14pm.