Potbelly - Reston

I will NEVER be coming back here ever again! The cashier was not friendly and she hade a rude demeanor. I bought a regular beef sandwich today and after my mom and I took a few bites something felt wrong. I decided to take a look inside and the meat was clear and white. It didn’t Look like roast beef at all. It tasted spoiled, so I threw the sandwich away. My mom and I began to experience symptoms of vomiting, nausea, diarrhea, and headaches. My dad (a chef) looked at the sandwich and said that the meat was spoiled. I don’t know what they put in that sandwich, but beware of what you put in your mouth the next time you go here.

HelloI went to eat at this place about two weeks ago, February 2 to be exact, in the afternoon, nice place, I was delighted, good service from the manager Adolfo and a lady, a very friendly gentleman, they are olderExcellent service

I was the only customer in there, placed a standard order, and it was made wrong. Took it back and they remade it.. wrong again.. went back and asked for the correct sandwich and a refund for my trouble. The 2 ladies told me it was my fault the order was made wrong! HORRIBLE customer service.

I just did an online order. And this Potbelly store on SunsetHill Reston messed up my order again. This is like the 3rd time I got short changed. I ordered Chicken Bacon but they gave me a cheaper chicken sandwich that doesn't contain Bacon. What is wrong with the customer service at this location? I think the workers here are unfocused and incompetent to make the order right. I ordered a cookie and they forgot to put the cookie in my takeout order again. What is wrong with these people at this Potbelly location? Can you guys at least focus and pay attention. If you can't, stop working here.

This location is always clean and very inviting. Both Adolfo and Bethy are always smiling and very kind. Their recommendations have never gone wrong. This team has made its way to my heart. #5