Shireburn Arms - Ribble Valley

Re: Christmas 2 night special Mr Mrs S.Burke: Complaints in writing Shireburn Christmas Wed, 27 Dec 2023, 18:52, We were so disappointed with our stay at the Shireburn Arms that we stayed one night and checked out, forfeiting part of our payment of £490 in advance, covering Christmas day. After attending a wedding earlier this year, we were expecting to dine in the lovely dining area, Instead we were seated in the Public Bar, so busy with non- diners standing right up close in animated rather loud conversation and several small children running around. The tables were very close together and a party of six right up to our backs. You did your best and seated us in a separate room but we spent the evening just the two of us as we accepted this offer in choice over the rowdy alternative, not what we had planned! The last straw in this scenario was that our food was very poor, appearing and tasting as if it had been on hot plates for an extended time, I couldn 't cut my roast potatoes which were rock hard, We felt we had complained enough and left it there, leaving the food half eaten. When I asked about Christmas dinner the next day we were told it would be the same, served to us in the bar. We were not willing to spend another day in these surroundings, hardly the settings described in your Christmas Brochure which were promoted but simply were not delivered. We decided it would be less upsetting to leave than stay on for what I feel sure would be more of the same. I have to say, the company 's policy seems to be to make as much money as possible, over and above customer comfort and satisfaction. I asked for a refund, on our booked accommodation, left early through no fault of ours, just so unsatisfactory and you said you will speak to your higher management. As I said, if after 2 weeks from that date (25th Dec) we don 't reach what I feel is a satisfactory outcome, I will post a review of the establishment on Trip Advisor Regards Susan Burke To date 13/1/24/ we have received not a word from the Shireburn Arms or their management James Places so I am posting this review, and I see it will join many other dissatisfied customers

I was greeted immediately by this lovely girl she gave us a table straight away and was so polite. The food was amazing. However I was very unpleased with the attitude of one of the taller lads running around upon asking for his name I was told he is called Ellis and is a duty manager I don’t know what kind of show they are running at the shireburn but he is one of the most rude incompetent people I have ever come across. However the young girl I believe to be called Scarlett was so polite and kept a positive stride despite being shouted at and bossed around by the taller guy! It’s safe to say we will not be returning due to the awful treatment of the staff. What a disappointment to that poor girl.

I think the other reviews on here are a bit harsh! We had a lovely stay and I would definitely recommend. We had a nice big room, a delicious evening meal and a hearty breakfast in the morning. The place has lots of character and views that I could see from my room. The local village is super with lots of walks. We will be back.

Can’t disagree with all the other negative reviews don’t recommend this hotel. We have stayed in many James Places hotels and they were all excellent but I have to say this is the worst hotel I have stayed in. Needs a good cleaning top to bottom all the tables in the hotel had stains on them. Shame this hotel is set in an amazing backdrop to Lancashire green and pleasant landscape. Staff friendly enough but lacked enthusiasm .

Visited here for a sat night tea for a treat with my other half. The food was good although the menu a bit boring! We had the black pudding fritters satay chicken for starters fish chips beef pie for mains. Th service was good (100% better than last time) and the atmosphere good. Thank you