Mcdonald's - Richmond

We stopped here while traveling. The place was pretty clean and staff was friendly. However, on our way out, my son got a hot coffee to go. They must’ve been short staffed because it took almost 10 mins for this coffee. When we got to the hotel, he tossed out the remaining coffee in the sink. There was quite a few coffee grounds at the bottom. ?

At about 5:35 pm I walked in to McDonald's and waited to place my order. March 2, 2024. The 2 people behind the counter acted like I was not there. 10 mins walking by me not making any eye contact. I left the store and walked over to Wendy's next door who were very polite. McDonald's SUCKS. this McDonald's.

I ordered two 3.50 bundles and a sweet tea and after clarifying the size of tea (large) was told my total was $9.20 or so. I waited in line for about 15 minutes before reaching the first window where i paid. I got to the second window and received a single 3.50 bundle and no tea. I told the lady what I had ordered and she stammered for a little and then said sorry, that's all we have. I asked if i could received my full order and pay for my full order (after look at receipt, they only charged me for one bundle and no tea). She said no, I would have to go back in line. Absolutely terrible customer service. Please make some effort to rectify the mistakes made.

Myself and 2 other friends went through the drive thru. We had placed mobile orders for our food and were told they can't take 3 orders through the drive thru. The employee had a snippy tone in her voice as well. As a former McDonald's employee I know this to be false. The employee should of had no issues taking the mobile orders. So we had to wait even longer and go back through the drive thru and wait unnecessarily. Don't be lazy and do your job.

What is this place? I think brand from goonies is the bad guy in that dead pool movie.