Panda Express - Santa Cruz

This location is generally great. They make great food, especially during the middle shift hours. They tend to open doors one minute or two early, which I think is admirable. Always friendly. This is a top-top location

Customer service was great, the manager I believe was very helpful and punctual with the descent there. However, the cook that was there, cooking in the back Idk when it was there or just sucked over the food. If I go somewhere in Pandas, it should be a consistent product like in-n-out.

Chinese America food, so if you're looking for authenticity, it's not. But it's made for the American pallet. Generally cheaper than real sit restaurants, so it is good for a quick bite. Although the parking lot is huge, boarding and leaving can be problematic because the traffic at this point.

I came thousands of miles away to visit California, and Santa Cruz was a stop along the way. I was quite hungry, so I decided to stop at the Panda Express on Mission Street in Santa Cruz, California. A worker there decided to be rude (her name I cannot recall at the moment) and Jacob, another employee was exceptionally dismissive and forgetful with orders. Jacob in specific would constantly be going back and forth, checking the other customers boxes, and then preceded to check the same boxes of food again 3-5 times over... I have seen countless reviews for this specific Panda Express exclaiming the same situations: rude employees and terrible service (not to mention the burnt food: the fried rice and cream cheese rangoons I received today). As the cherry on top, if you will, the servings they provided are strangely low. How is a grown person supposed to get their fill when the employees give so little food? Anyways, TLDR: please consider (and reconsider) your food options for trips and residents of California when you think of the Mission St., Santa Cruz Panda Express. Edit: Another female employee, as my partner recalled, was playing with her nose before going back to cooking. She didn't even bother applying Germ X or soap. Cannot have had a better experience .

Horrible experience! 2 staff memebers have issues with customers service. I asked Richard if he could pay for the person behind me food just to be kind. His response was to roll his eyes and give me attitude telling me he doesn 't know what he order . He simply could just looked and I would have been on my way. I told him nevermind once he made an issue about it and also said that his attitude wasnt needed whenever someone is trying to do something nice . His smart remark was to tell me to cheer up . I let it go, but after waiting for 20 minutes for food that be was suppose to be in 10 minutes which still wasn 't so I asked for a refund so I could go back to work. The manager name Jesus didn 't want to give me a refund because there was nothing wrong with the food . The issue is I never received any food and was going to be late for work. He still refused to give me my money back so I asked for corporates number and he refused to give that me also. I wasn 't yelling or acting crazy I just wanted to leave with my money since I couldn 't leave with the food since it wasn 't ready yet. Horrible manager skills. Overall I had to leave without my food and no refund. The manager Jesus stole my money and had me leave without my food. I would not go back there.