Dunkin' - Sarasota

Drive them thru microphone kacked some so it is difficult for both parties to hear sometimes. the staff was friendly and fast. the order was made right and fresh.

I just had the worst experience at my favorite dunkin, a new employee was extremely rude for me when I requested a box for the fried egg of my daughter. She said it was coming in a bag and she won't give me a box. I offered to pay for the box and explained my daughter is 3 and the hot egg burns her through the box, she said that I did not care about her reasons, slammed the window and went away. I waited for a while and then left. I called the load and asked to speak with the manager, the same girl answered the phone and insulted my intelligence by telling me that she is ryan the manager and this decision was made because the dinge have changed and I will not get a box, I asked contact information for the regional representative, and she said that they did not get that here and smiled the phone down. a hirer can turn the recording of positive experiences in the flash of an eye. last week I enjoyed breakfast here and praise the heart that made me perfect refreshments. I know there is a personal shortage, but the employment of inhumane individual is contraproductive. I would have preferred the service of a robot. update, I changed my asterisk review. I called on Saturday and spoke to the regional manager “David”, who turned out to be gentleman, who made the refreshments last week. he was so sad of the experience and sincerely expressed the desire to create a positive experience and to make the situation right. david, I can't thank you enough to restore the respect and the excellent service I'm used to. prost!

I am a great dunkin person and notice when shops have good drinks and eat. this is always because they have the best employees. loves this dunkin over all the others in the opposite!

A great business is about great products, but more so it's about the people who work there and again and again the ladies who work here really fantastic, there's a spirit that's well done and positiw well

Tonight while at a #dunkindonuts in Sarasota my company went through the drive through and got 2 cold brew coffees, with caramel. They went back through the line as they had no flavor and were watered down. They politely asked if they could have some caramel in a cup to add to their drinks. The female employee said No through the headset, they even said please. She never responded so they went to the window and she never came to the window. So they went inside the male employee kindly gave them their requested item. The woman started talking trash and followed them outside still talking trash. They utilize #dunkindonuts daily. Little did the woman know they filmed the entire ordeal. He is a music producer and she has thousands of followers on instagram. Enjoy going viral. But the point of this entire post is things could have taken multiple turns and it’s never a good idea to follow people outside in a rage in todays world. To the female employee, I hope your life gets brighter.