Kfc - Shelbyville

The lobby is extremely dirty, food was terrible, and they are charging more than listed menu price. When we inquired about price difference, we were told prices went up but they didn't update menu boards.

KFC is known for their chicken, not their service, and this location is a good example. Came in to get a 12 piece family meal only to be told by staff member number 1 that they could only do extra crispy or we would have to wait 20 minutes. So we agreeto extra crispy and staff member 1 disappears around the corner to begin filling the order, or so we assumed 5 minutes laterstaff member number 2 comes out of the back and asks what we ordered. When we say 12 piece family dinner he informs us that hecan only do 9 pieces original recipe if that?s ok? Since that?s what we prefer we agree to 9 pieces 3 pieces extra crispy. Staff member 2 fills up the bucket and goes to get the sides. Meanwhile staff member 1 comes back empty handed to let us knowthey are now out of chicken (ignoring the bucket sitting on the counter) and it will be a 15 minute wait. Then staff member 2comes back with the sides and rings us out. How about a little communication guys?! We ended up taking a good 15 minutesanyway due to complete lack of communication. Food was typical KFC, decent chicken, good biscuits, good slaw, obviouslypowdered mashed potatoes. Exactly what you?d expect. The service though that?s why the two stars. Prepare for confusion anda long wait if you come here.

Extremely rude worker. kfc is gross anyways why would you eat at kfc

Building was leaky and had some updated needed,bit service was fantastic and eating was great

The lobby is extremely dirty, eating was terrible, and they load more than the specified menu price. when we asked about price difference, we were informed that prices are rising, but they did not update menu cards.