Dunkin' - Somerville

I always get a customized breakfast sandwich, a simple customization by the way. So far this site has prepared it perfectly every time, and that's through the app or ordering at the drive up. Great location. My only gripe is the app, which isn'trelated to this location, but it's relevant

Many of the workers are less than polite. Can even say ?you?re welcome? when someone says ?thank you?. I?ve noticed this mostly with the evening crew. Always running out of donuts as well. I will be traveling further down the road to the next Dunkin? goingforward! At least they have better customer service.

This was by far THE WORST DUNKIN DONUTS in the history of the world!!!!!!! I stood by the register for a good 3min (that's a LONG TIME Y'ALL) before anyone addressed me. Mind you, there about 5 people behind the counter. Everyone was in their own world,chit chatting away, and surfing their phones. The boy finally realized I was waiting to order and he took my order. He screwedup the order because he wasn't paying attention and didn't seem to know the register. Then.........he walked away, didn't handme my receipt or the water that I purchased. Another worker noticed and made my order (which was wrong btw). Long storyshort...DONT GO THERE!

What ever happened to a good sugar cinnamon twist donut? Have tried a couple of places and they all want to put glaze on them ugh!!!!!!!! Or load them with so much frosting you can't taste the yeast raised donut.

Today it was a rare small line for the drive through. Coffee and breakfast sandwich were great. I just don't come to this DD very often because the drive through line is usually sitting out onto Route 22, which I consider to be a safety issue.