Dunkin' - South Holland

They restructured the app and now I can't even figure out how to get my earned coffee it's all messed up now

Was given wrong product and was refused a refund or exchange, even though it was the fault of the younger male that works there. 1st visit definitely my last visit to this location.

I decided to go inside to get gift cards because it was the closest location to me at the time. When I walked in I was surprised at how large it was and how unkempt it looked. It 's so drab in there and they had donuts in trays just sitting on the countersUNCOVERED where ppl are standing over them. I knew I would NEVER be ordering food from there. I did proceed with the purchaseoff the gift cards because they can be used at any location, but they didn 't even have the sleeves giftcards go into, so insteadof spending couple hundred for employee appreciation) I spent 25 and decided to purchase additional card elsewhere. Lastly Ifeel that there should be at least 1 employee that speaks and understands English clearly. I hate to keep saying ...can yourepeat that , or excuse me and vice versa it becomes a bit frustrating. However all should have an opportunity at the AmericanDream . Will not be a future customer.

This is bar far the worst dunkin? donuts I?ve been to in my life. Every morning my order is wrong or my coffee is missing what I asked for. I go every morning having faith that they will get it right just this one time but guess what?they don?t. This theonly dunkin? donuts I can go to in the morning that is in route of my job so it?s so frustrating that I have to deal with thisevery single morning. and don?t get me started on the bacon wrap I got today

My job is mobile so I go to Lots of DD around Illinois and Indiana. This Dunkin is one of the worsts. The prices are higher than most Dunkin and the coffee is trash. They water their coffee down so much. I told her it tasted nasty and she just put caramelin it and handed it to me. Avoid this Dunkin