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Feedback gevenWe arrived at 1:30pm for lunch for family of 5. After an hour of waiting I chased up our food to find out that our order hadn’t gone through to the kitchen properly. A problem they were apparently aware of from previous experience (so why didn’t you check earlier! . We waited another half hour and chased food again to be told it was just coming. Most of us were half way through our meal by the time the last meal came out. The food itself was lovely. But the service was terrible. It really spoilt our lunch as everyone was grumpy by the time it arrived and we were late for an afternoon activity. Really disappointed. We were discounted for 4 drinks for the trouble. I wouldn’t recommend this cafe and we won’t be back. I asked about putting in a formal complaint. We left at 3:20pm.
Wonderful cafe. First class service with a smile which can be rare these days . Nothing was too much trouble. We took our 2 year old granddaughter and was amazed at the selection of play things available . The owners have gone out of their way to accommodate young children . Our breakfast sandwiches were delicious and the coffee was great too A very enjoyable experience . Thank you! .
Very worm reception from staff, nice and clean environment, dog friendly. A very good place to be with the family. Loved it and definitely will be going back.
We were a mature group of three and on arrival we asked the young girl behind the counter if it was table service and she told us that it was. In all we saw four girls on the cafe floor and one lad in the kitchen. We waited and waited and failed to get any service. There were two other tables occupied and one girl was slowly cleaning tables. I asked her if we could be served. She went off to the counter where the other three were. We waited a further 10 minutes and left as no one served us. 5 members of staff and hardly any customers. Sadly Ill motivated and poorly trained young staff. I could not recommend this place to anyone
1st time since it's reopening, was a little disappointed, but perhaps my expectations were too high.