Ac Waterfront Lounge Sfo

I scheduled a reservation at 1:00 for two and much to my surprise the restaurant was closed It was embarrassing to say the least as I frantically searched for another place. Your schedule needs to match open table

I was looking forward to trying their food, I made reservations at 10:15 pm by the time I get there no one attended me. So I sat at the bar just for them to tell me that there is no bartender that kitchen was closing at 10:30 pm. I was so confused as to why they accepted my reservation then when I couldn’t even get a cocktail had to rush to find something to eat. Only got some fries which was extremely overpriced they double charged me on my room card. Honestly very disappointed!

The food was excellent, as was the service. But they were playing disco music which was ear-splitting. We could not converse or enjoy our food. It was exhausting.

Everything started with the check in. The 2 employees were great. I lost his card but he was incredible. I checked in Saturday at the SFO location. Ambiance and food were star. And they hooked us up with an incredible view to the cove. The price point was perfect but none of that would have mattered if the the service wasn’t like it was, it set the tone. Please find that gentleman and lady that checked me in, that’s the service model. I know because I’m the manager of Customer Experience and Community Relations at my job

We had an amazing experience at this restaurant. The server went above and beyond to make our birthday celebration unforgettable.