Dunkin' - SOUTHINGTON

I've never been in a dd and I had my children with me. the staff was patient and friendly. the customer service exceeded expectations.

Last Friday at 15:45 in the dunkin (next homewood suites). I stood on the counter for several minutes, without being with them at a moment. all four employees contacted me, but none of them wanted to accept my order. after approx. 10 minutes I went to the pick-up counter, so I would be in a better look at the employees. again all four saw me, but none of them wanted to wait for me. no one else in the load at this time and the journey through was not so busy. I know it's hard for business to get help, but this group working on the 2nd sept has ignored a customer at a new level.

My wife goes to this Dunkin location every morning. We have spent thousands of dollars at Dunkin. This is the 4th time the doors have been locked and service not provided long before closing time.Some of the employees are very rude and disrespectful, and they appear to despise you for even being there.I will not be frequenting this Dunkin anymore. Starbucks, here I come. Their coffee might suck, but at least their employees aren’t rude and lazy.

2nd time here in last 2yrs. The 1st time my coffee was horrible and the lady refused to make a different one. I never wanted to return. Today I thought why not give them another try, I'm in the area. So to avoid a repeat of the 1st time, I ordered my iced Macchiato with an extra shot of espresso. Well, I got my $7.53 Iced Macchiato to only be disappointed again.(and why does this location charge $1 more? Looks like they left an inch of space to accommodate my extra shot of espresso but clearly forgot to add it. Got another horrible drink. Smh....I really don't understand the process. I can visit 4 Dunkins in one day and none of the coffees taste the same. You can clearly look at the color and tell if there is an added shot of espresso. It's not like I'm trying to order some crazy custom drink. So lesson learned....avoid this location.

Great coffee and donuts. Walk in service was excellentThanks guys