Mcdonald's - Star City

Employees are very polite and respectful and willing to go the extra mile to make sure your visit was a pleasant experience.

Ordered two Egg McMuffins to go and after getting on the road discovered there was no egg in either one. Basically a key ingredient in such a meal. Very disappointing!!

Customer service is problematic and the speed of service seems to be dwindling. Going in store is a nightnare but so is curbside. If using the app, be Leary of changes or additions, staff doesn't seem to be trained on it whatsoever...not much training on many situations. Never seen to have a functioning ice cream machine for cones or shakes. Must request ketchup and napkins which is such a pain especially on the attitude received for asking for condiments. Overall poor customer service which has been lacking for some time.

Night shift is horrible!!!!. Takes over 20 minutes to get your order and that's after waiting in line for over 10 minutes to order.Food is cold and disgusting.They tend to make their own rules, like no double fries in the Happy Meals, when every other McDonald's I have visited is happy to.

Cold food!! took over 45 min. standing at counter!!!! e.