Hero Certified Burgers - Stuttgart

Ordered online, had burgers with no patty and then gave me a hard time about it and refused to remake the order or give me a refund. The place in Sudbury is a scam I swear.

They seem to be open and accept orders only to cancel without explanation with 20 mins.

They were just using the Hero’s burger for ads. This is mainly a pizza joint and the burger chain merger. There’s no signs of Hero’s anywhere in the establishment. You will never know about the burger chain if you’re just walking around town.

This is a restaurant with like 3 others integrated togetherAlthough the packaging and food look like Hero Certified Burgers, the taste and quality is off, and the menu is smallerTbh the food was still pretty good, just not as good compared to one you'll find down south Toronto area

I ordered two 6 oz. build-your-own hero burgers, each with sesame poppy seed buns, canadian cheddar, blue cheese, portobello mushrooms, bacon, lettuce, tomatoes and no sauce. I also ordered the crunchy chicken strips with hero dipping sauce, as well as the meatless chicken tenders.The chicken tenders had zero taste to them. Even dipping them in the hero dipping sauce added nothing but a plain mayo taste them. The chicken strips were below average, I 've tasted much better.The burgers were super greasy and slippery, everything that was on the burgers kept falling out of the buns very easily. I could barely taste the cheese. The bacon isn 't real bacon, it was veggie bacon. I did not pay for veggie bacon, and they only put a single strip of veggie bacon on each burger (more than 1 piece of real bacon would 've been nice). The lettuce and tomatoes added barely any taste to the burger. I ordered portobello mushrooms for both burgers, and neither of the burgers had a single mushroom in them so they completely forgot to add mushrooms. I didn 't order ANY sauce whatsoever on my burgers, but they added guacamole sauce to the burgers (I HATE guacamole it 's so gross), even though I did not click the guacamole option when I ordered, so I had to wipe the sauce out of the burgers before eating them. The burgers themselves were average; they were somewhat well-cooked but tasted little too raw. There are much better places to get burgers.Overall, this is the first and last time I 'm ordering from this place, pure boycotting from now on and letting all my friends and family know not to go to this place. I want my money back because they got my order wrong. The overall food taste experience was below average, I paid for mushrooms that they didn 't put in the burgers, I assumed that the bacon that they were going to put on the burgers was going to be real bacon but it wasn 't (it was veggie bacon) and they put on a guacamole condiment that I didn 't ask for. Also the price was way higher than the food quality, I feel like I was ripped off paying a high price for what I thought was going to be premium tasting food. Listen to your reviews and get your orders correctly if you want to keep customers coming back and if you want to stay in business.