Mcdonald's - Sylva

I ordered 2 fudge sundaes with extra fudge, which I paid for but didn't receive. The young lady seemed really stressed at the drive through.

McDonald's in Sylva N.C has the worst service..3 different occasions they have gotten my orders wrong..they don't listen at the menu board..they need people who can understand what's being ordered and stop trying to promote the sausage, egg and cheese biscuit . McDonald's of Sylva N.C has one more chance. If my order is wrong again..i will never buy anything from any McDonald's in this country..PAY ATTENTION PEOPLE..THE PUBLIC IS TIRED OF POOR SERVICE.

Horrible customer service and there was never any employees present in the dining area except for the one employee who kept going to the bathroom during our 20+ minute wait for only chicken nuggets.

I stoped an placed a mobile order at our McDonald 's in Sylva, NC. I arrived approx 10 minutes, after I placed the order. When I arrived there were 3 cars at the drive through 1 in the inside lane an 2 in the outside lane so I pulled up behind the 1 car which pulled forward to the first window of 2 windows. So I pulled around the 1 car at the first window to the next window because My order was already placed and paid for 10 minutes ago before any of these 3 vehicles had even arrived to place their orders.The young black man at that window opened his window and I told him mine was a mobile order and I also told him my p/u code was QQ 65, I think he then politely ask me to pull down to the 3rd window which is not there. Only an entrance door.I stopped there to help him not have to go to far to bring me my order . All I ordered was a Big Mack an a 1/4 #er but the the 1st car that I had pulled around drove off withe their orders. Then in the next 10-15 minutes e more cars came and apparently got their orders an left.Now there was a lull so I backed back to the p/u window. The young man giving people their food was again nice and polite even when I said, "Did you forget me? "He said oh ok an reached way back in his area an grabbed a bag. An said here is your order.Bottom Line if using the Mobile App doesn 't save any time why use it ??They should be Priority orders.

Food was good, but coffee tasted like sewer water. What ever happened to McD's coffee??