Pilot Travel Center - Toms Brook

The pumps don't read Rewards card for commercial trucks so you are not getting your points even when you go inside. The manager said they had an electrical storm and it hasn't worked right since. Here's a solution: call IT and stop screwing the drivers.We have to have receipts for taxes. It saves a lot of your backup issues at the pump when it works correctly. If you areunsure of how to fix the problem maybe you shouldn't be a manager. Just a thought

Took initiative and reserved a space here early in the morning as a trucker. I show up at 10 PM after an 8 hour drive and the place is packed. I tell them I reserved a space but the reserved spaces are full. They tell me there?s nothing they can dobesides give me a refund, despite the fact that I did reserve a space at this location and counted on it to be available when Iarrived. I accept the refund and parked on the on ramp. Next morning I get two separate tickets from state police. TL;DR. Donot count on reserving a space here and your deal being honored. I?m never coming back to this truck stop ever again.

AVOID THIS PLACE! The staff was incredibly unfriendly, and I got stuck at the register because the pin pad wasn’t working. They didn’t do anything to solve the issue and just left me waiting for a long time.

I always make it a point to stop by this restaurant whenever I'm in the area. The staff is consistently friendly and professional, even in challenging situations. During my recent visit, there was a customer who was quite belligerent because the lights went out—not just his, but everyone’s. He had a really bad attitude towards the cashiers and the manager that morning. It turned out he simply hadn’t turned his light switch back on when the power was restored. I have to commend the staff, especially the manager, for handling the situation with such professionalism and politeness, despite the customer’s narrow-mindedness. Hats off to them for their excellent service! Thank you!

The restaurant struggles to retain qualified staff for cleaning the showers due to low pay. As a result, many showers lack hot water, and the facility requires significant plumbing repairs.