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Feedback gevenThe place is super nice, the food is terrible, you can pay a high cost when they serve you a good dish with good seasoning but this is not the case with the restaurant, I don't know if they changed the chef or kitchen assistants but before it was much better, I always recommended it because it was super nice to be there, now I wouldn't recommend it because it would look very bad with my friends.
First class food, to your chef my respects. The place is simply beautiful, with all the attributes of this beautiful city. The bad thing is parking, being on a street in the central square it is busy and arrival becomes complex. Rooms: 5 Service: 5 Location: 3
Habitaciones bonitas: 5 Servicio: 5 Ubicación: 5
I had my wedding there, the place is beautiful, but here are my comments... when I quoted them they give special rates for 2 nights, the hotel has a total disorganization since people who were family began to make reservations and were given different and higher prices than the rate they had given me, when the day of the event arrives, they did not have registered the rooms that were already settled, giving my guests a bad time, the service is fatal, on the Friday we arrived To eat we ordered a la carte and it was very slow, I asked for A to eat and they brought me another dish, they made a mistake in the calculations, they gave me a bill for a table that they didn 't even know about, it occurred to me that for a day before At the wedding they made me a cocktail (icebreaker), they charge you per person and it was $829 per person, the cocktails were disgusting, they tasted like water, it took them a while to bring the drinks, there were 6 Mexican canapés and the quesadillas were super cold, for my cocktail I They gave a super bleak corner with crooked tables that were falling over, they didn 't pay attention to the details, it 's a shame that on such an important day and paying with a lot of effort and enthusiasm they have a staff that has no idea what they are doing, Starting with the manager, instead of solving it, he got angry and made faces, very bad experience. My perception is that they are newbies and really have no idea how hotels are run. Rooms: For elderly people there are many stairs and I don 't recommend it, there is an elevator but people said they could get stuck there.
Before making your reservation, check if you are going to agree with their weird administrative practices. I made my reservation, they asked me for a card to guarantee the reservation, which I gave. They immediately withdrew the money from the card. The stay was paid for with a different credit card and upon requesting a refund of the money they withdrew as a guarantee, they now say that the application does not work, that they ask for my understanding and apologies, etc. etc. Well, it 's been more than 6 days and I still haven 't been able to get this hotel to return the money that was left as a guarantee. On the other hand, the rate is charged as a room with breakfast included and when you have breakfast they charge it claiming that it is not included, although on the bill it appears as Room with breakfast. Be careful @SAT!!!