Jimmy John's - Village of Germantown

After placing a mobile order, what I received was a far cry from what I have come to expect from Jimmy John's. Of three sandwiches, all were incorrect: two were the wrong item (Big Johns were made instead of the Hunter's Clubs that were ordered), and all three ignored special condiment requests. When picking up the order inside, three of the four employees were found watching videos on a phone. I will not be returning to this location.

Jimmy John’s has been one of my go to spots for a good sandwich at a great value for 15 years. I’ve probably eaten at JJs more than all other restaurants combined during that timespan. It seems either this location or Jimmy John’s corporate decided to shrink the size and portions of their sandwiches significantly over the past few months. A noticeable decline in quality, portion/size, and value. It hardly feels like I’m getting a sandwich now a couple pieces of meat is all that is put on a sandwich now. Bread seems to be lacking also often dry and tastes like it is a day old. Service is hit or miss at this location as staff often do not greet customers in a consistent or professional manner. I’ve been a huge fan of the free add ons in the past though I don’t bother at this location as staff almost always miss a couple items. No reason for me to come back to this location.

Good sandwiches but so expensive. $30 for 2 sandwiches and 2 fountain drinks.

Bread was way over cooked to the point it’s hard to bite through. staff disrespectful. subs made horrible. i walked in and one of the staff didn’t even acknowledge us and was sitting in a booth eating fried chicken and took him about 5 min to even get behind the counter to take my order. then the kid went back to his friends and started eating friend chicken again and took about another 5 min before he helped the other customer. will never go back to this jimmy johns.

Walked in and was hit by a basketball an employee was playing with. Once the sandwiches were ready I asked for a bag because it was a to go order, the employee pointed out the bags and told me bag the sandwiches if I wanted a bag. Surprised they didn’t ask me to make the food myself.