Firehouse Subs Webster

I'm an enthusiastic firefighter customer. It was a ton of them, and that makes the poorest sandwiches. I've given them three chances since I've been close, and then disappointed every time. You just can't do it right. The quality of the sandwiches is not the same, they do not taste as good as they should. The bread is hard, sandwich is cold when it should be hot. Customer service is also not available with other locations.

Typically, Firehouse Subs but had a terrible experience with an employee earlier who has permanently pushed me away from this place. I went with my husband today after a long day of classes in the area and the lady behind the counter was nice enough to take his order, but when I told her that I wanted only a small sandwich, she continuously asked if I knew what size the little one was and kept it, even going to see the size of the bread for me. I knew what I ordered, and even if I didn't have it, as she treated it, it came as indecent. What this employee did not know is that I am on very strong drugs for a chronic disease with which I was recently diagnosed and my appetite was little to nothing for the last month. This little sandwich is all I can keep during any meal. I didn't want to tell her in the middle of the store and I shouldn't. I was too embarrassed that I always had to confirm that I knew what a little sandwich was. Extremely insensitive and employees need training as they address questions about orders with customers. Not soon back to this place.

I ordered a firehouse steak and cheese. The meat was not steak. The sandwich wasn't hot. The employee came from behind with a huge handful of bubbles, throw them in the air, play with them while the other made my sandwiches....

I'm an enthusiastic firefighter customer. It was a ton of them, and that makes the poorest sandwiches. I've given them three chances since I've been close, and then disappointed every time. You can't do it right. The quality of the sandwiches is not the same, they do not taste as good as they should. The bread is hard, sandwich is cold when it should be hot. Customer service is also not related to other locations.

Typically, Firehouse Subs but had a terrible experience with an employee earlier who has permanently pushed me away from this place. I went with my husband today after a long day of classes in the area and the lady behind the counter was nice enough to take his order, but when I told her that I wanted only a small sandwich, she continuously asked if I knew what size the little one was and kept it, even going to see the size of the bread for me. I knew what I ordered, and even if I hadn't, as she treated it, it came as inappropriate. What this employee did not know is that I am on very strong drugs for a chronic disease with which I was recently diagnosed and my appetite was little to nothing for the last month. This little sandwich is all I can keep during any meal. I didn't want to tell her in the middle of the store and I shouldn't. I was too embarrassed that I always had to confirm that I knew what a little sandwich was. Extremely insensitive and employees need training as they address questions about orders with customers. Not soon back to this place.