Cold Stone Creamery In Bloom

I went with my wife and a friends and our order was “ok” to say the least. The kids working need to not mash the ice cream into a paste. When they do that it’s already melting when you get it. Now I worked here As the manager between 2019 and late 2020 so I know that they can do better than this

The service was terrible! I had to repeat my order three times and they still got it wrong. They did not even care about customers

Cold Stone? More like Closed Stone. Ha. The ice cream is good, the service is mediocre, and they seem to always close early. How is it that Chipotle can still be serving and clean up all their kitchen after closing, but Cold stone has to close ten minutes early?

Found 2 black hairs in one cup of ice cream we certainly didn’t ask for those as toppings

Visited here with my family and ordered cashews and caramel on my ice cream. The young employee made it with pecans instead and when I asked she just said we don 't have cashews . So rather than informing me ahead of time she took it upon herself to change my order and expect me to be ok with it. What a poor experience, will not return. (Traducido por Google) Visité aquí con mi familia y pedí anacardos y caramelo en mi helado. La joven empleada lo hizo con nueces en su lugar y cuando le pregunté, solo dijo no tenemos anacardos . Entonces, en lugar de informarme con anticipación, se encargó de cambiar mi pedido y esperar que estuviera de acuerdo. Que mala experiencia, no volveré.