Rancheros Mexican Grill - West Branch

Very good food nice wait staff always willing to help with any requests

I am from Bay City and I only come here for my Mexican cuisine! The decor and food are great!

Watched a Cook go behind the Dumpster urine then walk back inside so it’s up to you all to decide wether or not he washed his hands when he went back in and made that food ?won’t be returning.

I have been going here for years and never had a bad meal if friends come in from town that's where I take them Parking: Recently recorded their parking lot excellent

We’ve been to this location several times over the last six years that we’ve lived here and we have never had a horrible experience until tonight the girl who Served us completely dismissed me. I told her that we wanted to order some thing after we finished our meal. She persisted in knowing what it was that I was going to at order to go after we finish our meal. So I told her and I also told her I don’t want it until we’re ready to go. She made it anyway and brought it to the table. I told her I wasn’t done eating and she told me that’s OK. You can finish eating your dinner. I said yeah, but my food is going to be cold. She dismissed me and say anything and walked away. When we left, I told tried to tell her that she needed to make sure to listen to when somebody wants. She told me that I didn’t tell her I wanted it to go after we eat, which would be kind of stupid anyone with common sense would know, they’re gonna order something and then sit there and let it get cold while they eat their meal. She got rude with me so I told her well. She just lost out on a tip. We had actually planned on leaving a rather large tip because we experienced some good luck and wanted to pass it on. She then told me that if I didn’t want to tip her that I should go to McDonald’s or Taco Bell. I asked her who her manager was and she said that she was the manager. It was also disappointing if she’s the manager that she was allowing to cook to drink beer while working because we physically saw him drinking beer out of a glass beer bottle. Needless to say until management changes hands again we will not be back to this location and we don’t recommend it to anyone else either. The other New Mexican restaurant in town is much better. They just happen to be closed today. Good luck to anybody who has the deal with this Poor excuse for a server.