Starbucks - Wheeling

Place was great! Staff was super friendly. I went looking for a Been There Series coffee mug and they were all out. Worker told me they’ve been out of them for months which was a bummer! But overall great experience even if they didn’t have what I was looking for.

Just a warning: The employees have a massive attitude, zero customer service skills, and make it well known that your business is not wanted. You’re better off going the extra mile to Cabela Drive’s Starbucks.

Got a ‘white’ pink drink that was quite obviously straight coconut milk and all they said is that they can’t remake mobile orders. Lady working the Starbucks had no desire whatsoever to make things right. The Kroger manager helped me out after we had to transfer ourselves there.

Drove 30 minutes out of the way to get a coffee while seeing Christmas lights. Showed up at 5:30 and they were closed. Google says it closes at 8. Inside Kroger.

Twice, I ordered a medium cup of coffee, and received lukewarm on both occasions. How hard is it to get a hot coffee in a coffee shop? Staff is about as warm.