Laureate At Macdonald Kilhey Court

Absolutely vile. I took mother for her birthday, a treat supposed to be as we don’t spend this much normally. Hairs on the table cloth, that was my first thought of no way. Flys near table. constantly wafting away. Got nice bottle of wine for us, fly got in. Never, ever again,

The service was excellent, the food was delicious, and the restaurant offers lovely views overlooking beautifully maintained gardens leading down to Worthington Lakes.

We had a disappointing experience at this restaurant. Our afternoon tea, which was booked for 3.30, was not served until 4.15, despite there being few other guests present. The afternoon tea options were limited and not enjoyable. The real letdown was the dinner. We were informed upon arrival at the restaurant that they were fully booked and we should have reserved a table upon checking in at the hotel. This was not communicated to us earlier. We were eventually seated, but our server seemed disinterested. We were placed by windows with numerous flies, one of which landed in our food. Other couples requested to be moved as well. Despite a quick arrival of our food, my soup contained a hair. When I informed the waitress, she simply took it back without apologizing. The manager offered a replacement, but we declined and waited for our main course. We encountered further issues when trying to pay the bill, as it took some time and the incorrect items were included. Despite a credit we had from a package deal, we were still charged for the soup with the hair in it. There was no apology for this mistake. Ultimately, this experience soured our weekend getaway and I would not return. The package we paid for did not live up to expectations and the lack of customer service was disappointing.

Firstly, there was no one at the reception desk as the staff member was serving at the bar. Later, the staff member was at the reception desk, so there was no bartender, and then they were taking money in the restaurant. The website suggests enjoying a pre-dinner cocktail in the Burns Bar or a wee dram before bedtime. When I asked the maitre’d about cocktails, they replied, "we don't do cocktails." However, when I showed them their website, they said it was not up to date. It took a long time for us to receive our drinks at the table. My whiskey and lemonade tasted strange as it seemed to be pre-mixed. During the meal, I ordered a second whiskey to dilute the lemonade. After waiting for about 30 minutes, I went in search of it and eventually received it with compliments from the manager. Upon receiving my bill, I noticed that I had been served Jack Daniels instead of scotch from the Burns Bar. Previous reviews have also mentioned poor service, even before COVID, so that cannot be used as an excuse. On a positive note, waitress Lucy was very pleasant.

Food choice and quality was very good , but service was a let down and the dining room feels very uncared for