Bagel Jay's Bakery Cafe - Williamsville

Probably the best bagels in the opposite many options for toppings. they have no saline bags and the bagels themselves are quite small. the prices are moderate.

I am an owner of a restaurant in Cheektowaga buffalo from nyc and I have tried bagel jays for the past 3 days.The first day I went I have witnessed a racist encounter with your employees but I ignored it in the fact that I enjoyed the food very much.The second day I went I ordered my bagel and had a horrible experience with the general manager.Not only was he rude but he was very disrespectful towards me and my family.He Wouldn’t even let me finish telling the employee my order without him telling me every second to make sure I tell the cashier that cheese and lettuce were extra. He kept following me all the way up to the cashier to make sure that I told the cashier my order,as if I don’t speak English to inform the cashier my order. Despite the horrible interaction I still went back the third day because I actually enjoyed the food and set aside the terrible customer service.The third day I came in as soon as he saw me he had a horrible attitude and I got frustrated. As a restaurant owner I make sure that my customers are always happy and have a good customer service. I asked for a cup of lettuce with a side of tuna and he whispered to the employee to only put me one lettuce in a cup. I’m aware of what I’m paying for and what I’m asking for. Me asking for double lettuce shouldn’t trigger him as I’m paying for my requested. All in all, the general manager is very rude and disrespectful and shouldn’t even be given the opportunity to service the community of Amherst or any location of that matter) I have given him the benefit of the doubt but as I look at the reviews and numerous customers complaining about the manager I’ve realized that my assumptions were correct. I’ve decided to not go back to bagel jays and I also came to conclusion that I am not the problem and it’s me being a Muslim women an issue. We are in 2022 racism has gone out the window but when I walk in bagel jays suddenly racism hits me. I feel comfortable everywhere else besides this location. It sucks building your name and a business for years for all of it to go down the drain due to something so simple as customer service. When a customer walks in to a restaurant they want to feel welcomed not uncomfortable. But that’s how I feel every morning when I see him. I won’t be back as long as he’s there. Hope to see changes soon .

Good bagels but slowest service I’ve ever experienced. Got here at 8am, only one other car in the drive thru and waited 5 minutes just to give my order, another 10 to receive it. Figured they’d be busy inside but when I pulled up but it was empty with 6+ employees inside just standing around. All the employees are either under 21 or over 65 and rarely are orders without mistake. They really need to optimize the drive thru experience and minimize wait times. Could be doing so much more business.

My family’s favorite place for a quick breakfast sandwich or pizza bagel. Every worker I’ve encountered is extremely nice and the drive thru moves quicker than expected. We also love their regular cream cheese bagels. I’ve never tried a lunch sandwich but they look good as well.

Would give 0 stars if I could. 1 star is generous here. Waited a while at the speaker to order once the lady came on she rushed me and acted annoyed by my questions of the menu. Mind you I have never been here before. After getting the food I was asked if I want my change which is kind of mind blowing even if it was change why would you ask that. I started to eat the bagel which was mediocre nothing special and I found a hair in my food. I took it back and asked for a refund the lady in the window called the manager by yelling REFUND to which the manager replied rudely WHY? She took it over and showed her but rudely said yeah and half of it is gone! Like I wanted to get a free half a sandwich haha what a disgrace this place is. I could have let it go and just threw it away without asking for a refund but they were super rude from start to finish so I asked for my $6 back. The half of it’s gone comment was unnecessary I didn’t plan on finding hair in my food half way through my food. Just avoid this place all together!EDIT: It’s so funny reading the other reviews everybody complains about a rude older lady cashing everyone out! Lol how many bad reviews until you tell her to change her attitude towards customers. I have no doubt it’s the same lady because the lady that took my order fits the description and she wasn’t just rude she was wicked!