The Gateway Café At Wpi - Worcester

I understand if a place is bad once or twice. However, this place manages to be consistently terrible. The only reason I am giving it two stars instead of one is that it has a very interesting coffee vending machine and the concept of a self pickup and payment café has merit.I have, for lack of other options, been to this location several times. I have even gone there a few times for the experience, given how uniquely bad it is!They never have napkins, forks, spoons or knifes in stock! How are you supposed to eat the food there without utensils?Forget about getting your receipt after paying. Out of curiosity, I pressed the print receipt button once and it just proceeded with exiting ignoring my command. Ever since, I have consistently tried getting my receipt to no avail.To top it off they have a totem for gathering customer feedback. Don't get your hopes up, it is only 4 buttons to express your dissatisfaction. Given how consistently I have seen people pressing the sad face (as I myself have) and nothing has changed, I can only assume the buttons are there just for stress relief rather than actual data gathering.The food options are also quite limited and overall unhealthy.If they fix the aforementioned problems I will write a revised review.

I understand if a place is bad once or twice. However, this place manages to be consistently terrible. The only reason I am giving it two stars instead of one is that it has a very interesting coffee vending machine and the concept of a self pickup and payment café has merit.

I understand if a place is bad once or twice. However, this place manages to be consistently terrible. The only reason I am giving it two stars instead of one is that it has a very interesting coffee vending machine and the concept of a self pickup and payment café has merit. I have, for lack of other options, been to this location several times. I have even gone there a few times for the experience, given how uniquely bad it is! They never have napkins, forks, spoons or knifes in stock! How are you supposed to eat the food there without utensils? Forget about getting your receipt after paying. Out of curiosity, I pressed the print receipt button once and it just proceeded with exiting ignoring my command. Ever since, I have consistently tried getting my receipt to no avail. To top it off they have a totem for gathering customer feedback. Don't get your hopes up, it is only 4 buttons to express your dissatisfaction. Given how consistently I have seen people pressing the sad face (as I myself have) and nothing has changed, I can only assume the buttons are there just for stress relief rather than actual data gathering. The food options are also quite limited and overall unhealthy. If they fix the aforementioned problems I will write a revised review.

Enjoy lunch outside when you can, rather than the breakroom/cafe on the first floor.