Churchfields Farm - Wychavon

The facility has potential but is currently appalling. Arranged to meet friend with her daughter (aged 3) Went into initial cafe which only had 2tables occupied staff (4) were pleasant but talking amongst themselves. Went through to check if friend had gone through payment area confronted by lady who persisted in saying her rote learnt …”have you booked, etc etc’ I repeatedly tried to politely interrupt to say I was just looking for my friend. This mature member of staff lacked any Emotional Intelligence. She repeated this protracted ‘rote learnt’ sales pitch when I eventually paid to enter. Fairy Trail, is exactly same as every Trail be it Halloween, Christmas, Easter so if you’ve been once, don’t bother going again. Design of trail and clues demonstrated lack of understanding of young children’s cognitive skills or general development. It got worse, when we went back to cafe food menu very poor and limited asked if they could do Beans on Toast Girl on Till (4staff present) said, “No”, I asked why, she said “People have asked before, the Kitchen says No”! To be honest, you don’t even need a kitchen a toaster and a microwave would suffice. Essentially, a ‘couldn’t care less’ attitude. Lots of slip hazards, unnecessary mats and hazards around facilities supposedly designed for young children. Lots of staff, poor training, not visible in key areas of activities.

A day out at the farm. The staff did not intervene when two eight-year-olds ran into the baby and toddler soft play area and knocked over the little ones. There were no sandwiches or affordable wraps available for under £10, so we ended up having chips for lunch. We spent a few hours there, but it felt quite expensive for what we got. The new play area was lovely, but it already had some graffiti from tweens on it. They should have more staff monitoring the play areas as the zip line was also being misused.

My friends and family have been to this café multiple times, and each time we always notice the poor customer service from the male server who has been working there for some time. He is always in a bad mood, refuses to accommodate any changes to the menu, and is often rude in his responses. Many times, he claims that certain items are out of stock, but it is obvious that he simply doesn't want to make them. Despite the café serving delicious food and desserts, it is unfortunate that one staff member's behavior makes us hesitant to come back.

This place need the rspca to go there. The animals are in a terrible condition. A pig collapsed and we had to cut short our time with the animals. This was supposed to be a fathers day outing, turned into a fathers day nightmare. Service in the cafe was just as bad. Staff too busy talking to both taking our order.

We visited for lunch and to introduce our friend to Churchfields ice cream. The menu available was totally unrecognisable from the one on the website with very limited choices. This needs rectifying However the food we chose was tasty, hot and served quickly. The staff were friendly and helpful. The drinks were nice and hot too. The ice cream flavours seem more limited these days but were tasty