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Feedback gevenWent here as a group of 6 4 adults and 2 children awesome meal in a relaxed setting good value for money
Visited a few weeks ago with may mum and ate in. Was served refried dark brown chips and almost cold cod. When we complained half way through we were told that we can have this and get it on the house as compensation next time. When we visited next time, the guy at the counter completely denied it and said he doesn't know or can't remember. What a shame that the once fresh and traditional fish n' chips is treating customers like this now. If you can't honour your words, you lose trust and more importantly respect.
Well after our last visit and chips being very under cooked we were assured this was a one off and to be honest although chips were still a little under cooked this visit what really resurrected was the customer care!! 1 customer was left short changed while she the assistant used the toilet and only remembered when she brought customer the food. Wrong order was delivered to another table, there was only 3 tables of customers so really shouldn't have been a issue but however the female assistant was able to sit down and eat 2 jumbo sausages with what looked like Well cooked chips ones I would have loved to be served) . Please remember customer first and this was before 13.00 on a Saturday so no long shifts to be blamed.
Mark was friendly and helpful and took us through a few fan favourite options on their menu. We ordered the traditional fish and chips, the food looked great and was spot on. The seating area was clean, and the food arrived on time. Will definitely be going back there again. My daughter also loved it.
The tuck in has been a local fish and chip shop in high wycombe for many years i use to go in regular but the quality of food is not the same they have changed sausages which taste very vaule like now chips slightly under cook need to be cooked a bit longer as some are hard the curry sauce ok it is i think wins hands down for the best in town but they need to not.make it.and microwave so gets a skin and looks dry on top I do think it is a bit pricey for some items and prices should be looked at and offer more deals It is clean and presentable but i do notice some lack of handwashing when touching fish and the sausages and should use different batter due to food allergies it says cooked separately but has taste and my father was ill as it had taste ect and he is allergic ti fish so he doesn't eat sausage now only pies which can be pricey and dry sometimes