Excelsior CaffÉ - 成田市 日本

This place has better seating which is valuable as the terminal has free seating only at the gates. Staff are amazing very efficient and pleasant. They do a great job of handling the high volume of customers with a smile. Tip: 1. There are plug points to charge phones or laptops near the seating stools. 2. The place has a bit of space so you can wheel in your trolley next to your table.

Not a good cafe for coffee lover. I ordered Cafe Mocha and it tastes like hot chocolate. I don't know what they did with the coffee. Also, staff takes lots of time to prepare and in between their coffee machine jamed. Staff didn't seem customer oriented as they should be.

Very polite and hardworking customer service. This place gives you a chance to relax before a flight.

Same issue as mentioned by other customer. They added 80% of the cup with ice in the matcha latte I ordered. This is very bad.

Staff level of English is not adequate for international airport, and inferior to what I experienced everywhere else in Japan.