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Feedback gevenVery disappointed by be charged service charge on a bottle of wine when we paid for our meal with a voucher i didnt notice service charge on the menu i wont be back
Want to feel special ? Head to The Tollbooth. We had a fabulous meal last night. The warm sourdough roll was exquisite, crispy outer, soft middle mmm really good. Our starters and mains were perfectly cooked and very well presented. The desert came with a bang when the dish was served but this didnt spoil the excellent hospitality. We used to visit every month, when times were not so hard, and its been too long since our last visit. We will definitely be back. Well done.
After visiting on several occasions in the past, and reading the occasional negative reviews, I never thought that I would be the one to leave such a review, but I am afraid that tonight’s experience has tainted my view on this previously loved restaurant. I understand that some places have this “on licence” protocol, but when you live literally 2 minutes down the road, and have spent good money on a bottle of wine that you have only consumed half of due to it being a Wednesday night, I really don’t see how it is right to refuse that a customer who has paid for the whole bottle to be told they can’t take it home upon leaving the restaurant at 10pm (closing time). I’m certain you will find if you research this topic, that this is an argument of which the majority share my view. I have years of previous experience working in Aberdeen’s only 5 star hotel, who wouldn’t have dreamed of refusing customers the right of taking home their unfinished meals/wine, as they had made that purchase in full. We have always been big spenders on our visits here, and I always recommended the Tolbooth to guests in the past, but i am afraid that I will now be pointing them in the direction of The Silver Darling instead.
Food wine was very nice. The trainee sommelier was very helpful in our choices. The 1st waiter had to be reminded 3 times about family member's allergy requirements. Cold venue.
They honestly need to bring back Gordon Ramseys kitchen nightmares between the rubbish service and terrible food this place would be a hit. The chefs really beed to put all their fingers out.