Jimmy John's - Abilene

The customer service at this restaurant was rude. I received the wrong order two out of three times. I was very disappointed.

I love this place because they make excellent sandwiches.

Freaky almost was true today! 4 sandwiches, 2 minutes, and the brotstarter talked to me, invested in her team and encouraged the new guy who assembled. if this girl isn't in management, please change that! great experience!

The service was excellent and the wrap sandwich was delicious. I will definitely be returning!

I order from this location pretty frequently and have consistently had good experiences. I recently heard rumors the quality was declining but brushed it off as someone's isolated experience. Today I decided to treat myself to a Vito one of my go-to orders and barely recognized the sandwich I received. I felt like I was eating a bread sandwich the contents of the sandwich were so paltry. The meat was nearly non-existent, the provolone cheese WAS non-existent, I couldn't taste the oil and vinegar, and I certainly did not get the extra bail and oregano I asked for. Again: best sandwich. I hope this is an anomaly, but now I worry having heard from others this is a trend. I can't do without Jimmy John's, but maybe it's time to rediscover Firehouse?