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Feedback gevenI was born and raised in Grand Rapids and moved away several years ago. Recently, I had the chance to come back and was excited to enjoy a Vitale's Pizza. Unfortunately, what I received was far from a true Vitale's Pizza. I've had better frozen pizzas. There was virtually no cheese, and the crust was unlike anything I've encountered at a pizza place before. The service was also lacking, and I wouldn't recommend this restaurant. It feels more like a glorified franchise with an abundance of TVs rather than a genuine pizza experience.
The food is consistently excellent and the service is always quick. I've been going there for years and never been disappointed.
My husband and I really enjoy visiting Vitale's! The food is fantastic, and our waitress Amanda is wonderful! We absolutely adore her!
I had a terrible experience at this restaurant. Our waitress Aimee was rude and not at all attentive. We paid $38 for burgers and fries, and we waited 20 minutes for a drink refill. To make matters worse, it took almost 30 minutes to receive our cold burgers, which came on hard, stale brioche buns. The restaurant was nearly empty on a Saturday afternoon, so it was especially disappointing. Overall, our lunch was a letdown, and our waitress added to the frustration.
My wife Peggy and I enjoy biking to Vitales about two to three times a month. We usually go to the Ada location, though occasionally we visit the one in Comstock Park. When we're at the Ada restaurant, we always sit in the same spot on the outdoor deck, where our favorite waitress, Amanda, takes care of us. She's fantastic! Always pleasant and friendly, she is very efficient and regularly checks in to see if we need anything. We truly appreciate having her as our server and give her a perfect score of 10 out of 10! My wife usually opts for pizza or a pasta dish, while I prefer the ribeye. We'll definitely keep returning for the delicious food and excellent service!
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