Tim Hortons - Ajax

The employees were very unwelcoming and appeared irritated when we ordered a black coffee and a plain cream cheese bagel.

This Esso-branded small Tim Hortons location may have a small crew, but they still successfully managed to serve customers on Christmas day when all the main Tim Hortons locations were closed.

The woman serving us was impolite and the coffee was subpar.

The worst Tim hortons in Ajax! I gave this place a couple chances but no more! After reading the other reviews I know its a serious problem with the staff/employees. Today i went through the drive-thru and the first lady said my total really fast and so i thought she said $1.19 so I looked for change and handed it to her. She then goes really rudely and loud “its $1.90!” So I said ok my bad dont get so mad, and gave her more change. After practically throwing my leftover change back at me she left and another lady came to hand over my steeped tea to me, and while i was trying to put my tea in my cup holder she gets mad and says “next customer!!!” Like relax lady i cant drive while holding my cup. They dont even give you a few seconds to pay or to keep away your food/tea/coffee, they want you like a robot zooming out of there fast. I know they have certain stats to meet as to how fast they serve clients etc BUT please put a little effort into customer service. Management really needs to re-train the employees at this location in order to not loose all the regulars that may come here. This is actually one of the least busy tims I have seen and i now know why. Im a regular tims customer and the other stores in Ajax are not like this at all. I did not get a look at the names of the two ladies who rushed me off today (because I was told to basically get the F out), but its whoever was working there today around 1030 am shift (november 9). Please give these ladies some training on how to talk to customers and basic etiquettes so that you stay in business! I work in customer service my whole life and this is not acceptable at all! Bummer because this tims is near the highway on my way to work but I will have to go to the other westney one.

Very slow tim hortons, not good customer service. They don't have anything when I order, and I also missing my order.