Yogofina Frozen Yogurt - Alameda

Delicious! This is the perfect spot for when you suddenly crave frozen yogurt.

This location advertises that it's open until 10 PM, but it was clearly closed when I arrived. This is careless and disappointing, especially for someone who doesn’t live nearby and made the effort to travel here. Please address this issue!

This is no longer my go-to spot for soft serve frozen yogurt. What I find most disappointing is that I can’t serve my own toppings anymore. While I completely understand the safety and sanitation concerns related to COVID-19, other yogurt shops have managed to address this by providing plastic gloves for customers to use during self-service. Unfortunately, this shop seems to be taking advantage of portion control, as the staff only dispenses small amounts of toppings. It's frustrating to have to ask for extra blueberries, especially when I'm paying by weight. Today was my final visit.

They made it lame. Toppings aren't self serve anymore. The marshmallows are old and dry. If I have to say what toppings I want, they should put labels on them, so I know what to call them.

The yogurt and toppings are delicious, however the customer service is upsetting. I recently went with some friends to the Alameda Yogofina since we haven't been there in a really long time. I do not want to specify but I witnessed someone accidentally bump into one of the handicap products. The board fell off and the product broke. The worker got upset and automatically assumed that the person tried sitting on it. I understand the worker was not fluent in English but I found this very immature. One of the adults asked what they could do to help. I was observing and noticed the handicap product was not supposed to be there and was not installed correctly. I am well aware that the person should have been more careful, but I find it very upsetting with the way the worker handled the situation. The yogurt and toppings itself is awesome, but the customer service is something I was really upset about.