Dairy Queen Grill Chill - Albany

We arrived around 4pm there was only a couple cars in the lot and I think they were employee cars. The lot was large and made parking with a trailer easy. Overall the place was decently clean on arrival. We went to the Restrooms to wash up and thetoilets was decent but not as clean as I like to see. The sink was clean, soap and paper towels were in supply. We were promptlygreeted up front and the young lady was fast, accurate and curtious. There appeared to be two employees on break at the time,but service was still prompt complete and accurate. Again the young lady thanked us as she handed us our food and we left.Overall a great experience. The food was hot and fresh and made as we ordered it.

The chicken, fries, and toast, are always stale here, so thank God they serve drinks but at that point they should be free. Gravy can be good rarely, however, more often than not, it's white water or has some kind of old leftover paste from 8 A.M. init. Burgers are are 100% without fail either pink inside or overcooked, Food is always slow to be served whether you're diningin or getting takeout, and all of the employees express the opinion that they hate their job and would rather be somewhere else.It is nearly impossible to order anything more than 2 items and expect to get what you asked for, mind you. Managers are no helpeither, the girl that looks like she's in high-school just watches Facebook auctions in the lobby rather than working, and theolder bald man is very stearn and childish, but he makes a funny face when you ask for refund! Overall, I rate this Dairy Queen2/10, it's great when you ask for a simple side item, or at most a plain flavored shake. But it's held back by the poor food,and management that doesn't care about their restaurant or the customers it would seem. I have eaten here consistently for ayear and a half, and I finally am saying I will not be doing so again. Trust me folks, it's not just one bad day and come backin a few days for something better -and I didn't even touch upon how ludicrously the prices have been raised over time.

Little slow service but still have good food for the money

The Ice cream cones are almost always stale if you want one never order them here

Very busy and short staffed but I didn't wait long. Food was hot and freshly made. Staff friendly. Much better than the last DQ I was at in AZ.